Haven’s Candies FAQ

How should chocolate be stored?
In a cool (but not refrigerated), dry place, out of direct sunlight and away from strong odors (smoke, spices, perfumes, etc.)

Can I freeze my chocolate?
We do not recommend refrigerating or freezing your candy as this causes changes to the appearance and texture of the candy.

I have a nut allergy. Can I eat your candy?
No, it is not recommended. Please refer to our allergen warning for more information.

Do you offer vegan or kosher candy?
Please contact us for the list and more information at info@havenscandies.com or call 1-800-639-6309.

Where do you ship?
We ship to most households and businesses in the United States.

Do you ship internationally?
Some international shipping is available, please call for details.

How do you ship?
We ship using United Parcel Service (UPS) or United States Postal Service (USPS).

Do you ship year-round?
Yes, but there are restrictions when shipping to destinations where the temperature is above 70 degrees.

What is your return policy?
All sales are final – if you have a concern about product quality, please give us a call.

What credit cards do you accept?

We accept Visa, Mastercard, American Express, and Discover. 

Help, my shipping address is wrong!

We can gladly help you get your candy to the right place. Please send a note to  info@havenscandies.com or call 1-800-639-6309 with your order number.

Help, my package is missing!

Please contact info@havenscandies.com or call 1-800-639-6309 with your order number and we will help you find it.